Help

 

Payments:

We accept Visa, MasterCard, American Express, Discover and PayPal. Our shopping cart integrates with PayPal Business Solutions to allow for quick and simple payment.

Once you choose to check out, you will be taken to the payment pages showing your order on the secure PayPal site. To pay by credit card, you choose create a PayPal account and fill out the easy payment form. If you prefer to pay using PayPal, you can log into your existing PayPal account and pay in as few as three clicks.

Next, you will see a summary of you order to review key information.  
After payment completion, a confirmation page will be displayed which can be printed for your records. You will also receive a confirmation email.  

Once the payment process is complete, you web browser will automatically return you to our website.  

 

Shipping:  

We ship via USPS.

Shipping Charges are calculated at time of check-out.

Items that can be purchased on-line also allow the option for store pick-up. Simply, select STORE PICK UP $0.00 for the shipment method when checking out.  

Packages are shipped using the United States Postal Service. For special shipping methods, or use of other carriers, please send a separate email using the contact us page.  
Typical delivery types will include first class and priority mail depending on package and rates.
All items are sent using delivery confirmation.  
Orders are generally full-filled within 2 business days from the date of the order. Delays may occur during weekends and holidays. 

 

Shipping Zones: 

Currently we ship to the following areas: 

- United States (48 contiguous states, plus Hawaii and Alaska)

Should you require items to be sent outside of the areas listed above, please contact us via email prior to checking out. A separate invoice using PayPal can be used to accommodate the required shipment cost and delivery methods for your purchase.

 

Taxes: 

Taxation on orders is based on the ship to address.  

Orders shipped within the state of Texas are taxed at a rate of 8.25%  

 

Returns:  

Customer satisfaction is our number one goal. If, for any reason, you are not 100% satisfied with your on-line purchase from Extravaganza, you may return the item/s for a refund or store credit within the time periods outlined below.  
Note: Products Marked as “FINAL SALE” are non-returnable. (Examples: Super Sale Items, Clearance Items, Personalized Items.)

 

Return time Periods:

Product Refund:

Within 7 business days from the order delivery date 

On-Line Store Credit: within 8 - 14 business days from the order delivery date.


How to Process Your Return: 


1. In order to receive a full refund, you must call for a Return Authorization (RA) number within 5 business days from the time of delivery. 
2. Send packages using USPS, UPS, Fed-Ex or other standard delivery service. Please use appropriate packing material to ensure protection of the item. When possible, use the same packing material used for the original delivery. 
3. It is recommended to insure the item/s, as Extravaganza is not responsible for lost, stolen or damaged products resulting from the return shipment process. 
4. The returned package must be clearly labeled with a proper RA#. 
5. The item(s) must be returned in new, ready-to-sell condition. 
6. Shipping/Handling costs are not refundable and are the responsibility of the customer. 
7. The original credit card or PayPal account used to place the order will be credited for the purchase price of the item, including applicable sales tax. Shipping costs are not refundable.   

Mail packages to:  

Extravaganza, Inc.
6100 Long Prairie Road #700 
Flower Mound, Texas 75028

RA#: (include RA number on package)  

Damaged Products:  

It is most important that you inspect the package at the time of delivery. If the product is damaged during shipping, you have the option to refuse the delivery. If you choose to refuse the delivery, please note the damages on the delivery receipt so we can be well-informed of the damage.  

If you accept the damaged package and discover the product is indeed damaged after opening, please return the damaged box along with the returned product. This is necessary for insurance processing.   Extravaganza will issue credits for the return shipping cost on all damaged items. Please make a photocopy of the paid postage receipt and return it with the damaged items.  

For further questions please call: 972.899.3550